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A small selection of letters we accept daily...
Dear All Staff of Newhaven Funerals,
Some time has past since last February when our family suffered the tragic loss of our beloved baby. Most deaths are unexpected and all deaths are sad, however the death of a young child holds a special sadness in the hearts of all and changes the balance of life forever for all who’s lives were touched by the child.
From the moment of my first phone call to Newhaven Funerals to the moment we finally had to leave our baby in Gods care, your staff were simply amazing. Your compassion, understanding and consideration on every level made this, the hardest task of my life, an easier burden to bare. Most importantly your kind and gentle words and complete understanding was woven into an incredibly personal yet enlightening service that has helped us to accept and enabled us to mourn our baby in a healthy way. It was the special words and care of your staff the helped us to understand he will forever be untouched by bad or negative and will remain with the angels in a good and beautiful world.
My family send our eternal thanks to all the staff at Newhaven Funerals.We will see you again when we need to place any member of our family in Gods care, because we know your care will help to take them there with gentle understanding.
On behalf of the staff and consumers at the Mental Health Rehabilitation Unit, Gold Coast Hospital, I would like to take this opportunity of thanking you for your generous offer to sponsor the printing of the Grief Resource Guide.
It's very gratifying to know there are people in the community, like yourselves, who will open their hearts so willingly to help others.
Nicole Lucas
Gold Coast Mental Health - Rehabilitation Services
Hi Phil and Tim,
I can't remember whether I said a proper 'thank you' or even whether I wrote you a testimonial soon after Dad's funeral, so here it is. First directly to the two of you and your staff, thank you for making a really hard time much easier. It meant so much to us to have you as the funeral director, especially as you'd buried our Grandmother almost 10 years earlier and because you knew Dad personally. I'd especially like to thank Tim for taking time out during the Christmas New Year period, to look after us during our sad loss. His attention to detail and professionalism I am sure is something he displays with every family however, it felt personal and for that we thank him. If you want to use this as a testimonial you are of course welcome.
With love and gratitude, Daniella Breen.
Sorry I haven't been in touch sooner, but it has been quite manic since returning to the UK.....and yes...the weather has been dreadful...rain most days, and a lot cooler than normal..."Oh to be in ENGLAND, etc, etc !
I just wanted to say a really big thank you for the hospitality that you showed Sandy and I. Our visit to your lovely funeral home was very enlightening and the setting was beautiful. To work in such surroundings on a daily basis must be incredible. Your whole operation was a real eye opener. So self contained. I love the way that you seem to be taking your company forward.
Once again, thank you for taking the time out of your hectic schedule to make us feel so welcome. We have not made a decision, yet, about our future, but I will keep in touch and let you know what we decide. Good luck to you, and your family, with everything that you do.
Ricky Kishere
The caring help and understanding given to me and my family by Newhaven Funerals; The care and attention in and out of the church and presentation of cremation service; Colin Dean, Robert and Tim have been spoken very highly of around our small town and many have said "This is the way we are going". Our town folk are very impressed. Thank you all so very much. Barbara Fowler 31.1.07
We chose Newhaven Funerals because it is an Australian owned company. May I extend my sincere appreciation for the kindness, sympathy and for the meticulous attention to details. I appreciate everything that was done and the way it was handled...
I would not hesitate in recommending your service. The little extra touches were all very much appreciated. We were also very impressed by our first contact with you by phone. Your director's visit to my home was also appreciated...
Thank you so very much for the way in which you handled our arrangements – I would and have highly recommended your services to our community and friends...
We were very grateful for the manner in which the arrangements were handled during this difficult time. We were extremely happy with the way the entire affair was conducted...
I will not hesitate in recommending your company. Everyone I came in touch with helped make the funeral and the time less stressful...
Everything was first class. I was very pleased...
Being my first experience with a personal loss. Everything was handled perfectly!
I would just like to thank you all and say that everything you did was of the utmost 100% satisfaction. She deserved the respect and dignity that was carried out by your firm and I greatly appreciate that. I shall be recommending your services to my friends and family. Thank you once again...
The service provided was excellent in every regard...
We would both like to thank you for your service and professionalism. Many people have come to us and said “what a lovely service”. For this we thank you...
Our sincere thanks to you for your excellent service...
I can't speak highly enough of your representative, for the manner in which he carried out every aspect of our funeral arrangements. I could not fault Newhaven Funerals and have no hesitation in recommending them to our relatives and friends...
Our family was extremely happy with the funeral arrangements. The whole service was conducted very professionally and was yet still personal. Your staff were extremely helpful and professional. Overall, an excellent service was provided by you...
The funeral was beautifully arranged. You let our dear loved one depart with dignity...
On behalf of the family, I would like to thank Newhaven Funerals for their caring help at this sad time. Everything went very well and I’m pleased to say his parents and brother will be able to say their goodbyes with the video tape that was made. I can't thank Newhaven Funerals enough for the help given to me in such a difficult situation. I thank you one and all...
In the time of our sorrow, it was both comforting and reassuring to deal with such a caring and professional business. From the initial visit, every aspect was handled with dignity and respect with every phase being fully explained and costed correctly. Thank you on behalf of our family and friends...
Dear Christine,
This is just a short note to thank you so much for your donation to our AATA Assistance Dogs Support Appeal last year. I must apologise most sincerely for the time it has taken to thank you. We receive notices of donations after the month is completed and unfortunately the notice for November arrived after we had already left for a month long break in December – during which time we were forced to close the office.
It was such a lovely surprise to come home to though!
To date, yours is the largest donation we have ever received online, or at all, except for our sponsors. $300 will feed one Assistance Dog for a whole year. Thank you!!
I cannot begin to tell you how much your donation was appreciated.
We would like to wish you and your family a Happy New Year for 2007.
Kind Regards,
Nicole Hargreaves
Manager
Animal Assisted Therapy Australia Inc
(07) 3264 8608
www.therapydogs.org.au
Make a credit card donation today at www.ourcommunity.com.au/aatadonations
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